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We offer you a right of return of 14 days from the day after receiving the package.

If you are not satisfied - if the mat does not meet your expectations - or if you notice a defect:

1. Check the mat upon receipt of the package. If there is a defect or damage, send me an email within 2 days of receipt with photos of the defect or damage as proof: lucas@studio-luluche.ch.
2. Carefully roll the product, which must not have been used, and place it in its original packaging.
3. Send the package to the return address listed in the terms and conditions of sale. Shipping is at your expense.
4. Your order will be refunded within 3 to 10 business days after receipt of your package. The amount is credited to the payment method used for the purchase.

Info and conditions on this page.

For Switzerland and Liechtenstein, delivery is free with the Post within 2 to 4 business days.

The goodies (caps, mugs, apparel, etc.) are printed on demand by our partner Printful. The products are printed or embroidered in Estonia or Spain.

I chose Printful because I appreciate the excellent quality of the products, prints, and embroideries. When possible, I prioritize organic cotton fabrics, for example, t-shirts for kids and adults.

Special delivery and return conditions apply for the purchase of Printful products.

Delivery

The goodies (apparel, caps, etc.) are not sent by Studio Luluche. They are sent directly by Printful to your home.

Delivery fees apply. They are calculated and indicated at the time of order.

If your order also contains a Luluche, you will see two delivery methods at checkout. The order is sent in two separate packages. Your Luluche is shipped by Studio Luluche, from Vevey. The goodies are shipped by Printful from Estonia or Spain.

Returns

As products made on demand, they cannot be returned except in the case of a manufacturing defect or a product damaged by transport.