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Delivery and returns

Right of return

We offer you a right of return of 14 days from the day following receipt of the parcel.

If you're not satisfied - if play mat doesn't live up to your expectations - or if you notice a defect:

  1. Check play mat when you receive the package. If there is a defect or damage, send me an email within 2 days of receipt with photos of the defect or damage: lucas@studio-luluche.ch.
  2. Carefully roll up the unused product and place it in its original packaging.
  3. Send the package to the return address indicated in the sales conditions. Shipping is at your expense.

The following items cannot be returned for a refund:

  • Gift cards
  • Products on sale
  • Goodies (clothing, caps, etc.) made to order

A partial refund may be made if the product is not in its original condition or has been damaged by the customer.

Refunds

Your order will be refunded within 3 to 10 working days of receipt. The amount will be credited to the credit card used for payment.

If you haven't received the refund, start by checking your account statement. Depending on your bank, it may take longer or longer to receive your refund.

Exclusions

Products on sale cannot be returned except in the case of a fault (not described on the product page at the time of purchase) or if the product has been damaged in transit.

Goodies (clothing, caps, etc.) are printed on demand. They cannot be returned or refunded.

Exchanges

We replace defective or damaged products. A product is exchanged for the same product. 

Need help?

Contact me at lucas@studio-luluche.ch if you have any questions or need help.

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