Terms and conditions
These General Terms and Conditions of Sale (hereinafter: GTC) govern the rights and obligations of the parties in connection with online sales offered by Studio Luluche operated by Humanee Sàrl, Rue des Communaux 35, 1800 Vevey, Switzerland.
2. Type of products
The Luluche play mats and their possible accessories – hereinafter referred to as “Luluche products” – are stocked, packed and sent by Studio Luluche directly.
Merchandizing products (caps, t-shirts, bags, etc.) – hereafter referred to as “goodies” – are operated by our partner Printful, a print-on-demand center with a worldwide infrastructure.
We specify the term “Luluche products” or “goodies” when certain conditions apply specifically to one or the other product family.
3. Confirmation of purchase
Any successful purchase is subject to a confirmation message on your browser and an email confirming receipt of the purchase. The contract of sale is deemed concluded at the time of confirmation of the purchase.
4. Obligation of the purchaser
The buyer agrees to provide valid contact information when ordering and to pay the requested price in full and using a payment method offered by the site studio-luluche.ch.
From Switzerland and Liechtenstein and for delivery in Switzerland and Liechtenstein, the prices are indicated in Swiss francs (CHF), including VAT
From the European Union and for a delivery in the European Union, the prices are indicated in euro (€), excluding VAT. The possible invoicing of the VAT of the country of destination and other expenses of customs clearance at the time of the passage in customs of the parcel is charged to the purchaser.
These fees are not under our control and are assessed by your local customs office. Please find out if they apply duties and taxes to your purchases.
Payments are secured by Stripe. Payments are secured by Stripe.
Our delivery commitment is void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as such unavailability is not attributable to Studio Luluche.
8. Delivery of Luluche products
For Switzerland and Liechtenstein, the delivery time is about 2 to 4 working days after the payment of the order by the buyer.
For the European Union, the delivery time is about 4 to 6 working days. It is given without guarantee. The shipment to a country of the EU can generate possible customs fees (e.g. invoicing of the VAT of the destination country). They are at the expense of the buyer.
Studio Luluche does not deliver its parcels in P.O. Boxes and does not deliver any merchandise to underage customers or those under guardianship, except with the written authorization of the parents or guardian.
9. Delivery of goodies
For Switzerland, Liechtenstein and the European Union, the delivery time is about 6 to 8 working days after the payment of the order by the buyer.
Shipment to an EU country may generate possible customs fees (e.g. VAT invoicing of the destination country). These are at the buyer’s expense. They are at the expense of the buyer.
10. Return or exchange of Luluche products
The buyer has a right of withdrawal of 14 days from the day after receipt of the package. The buyer must communicate his withdrawal in writing (email or mail) that Studio Luluche must confirm having received.
The buyer must return the goods at his own expense to the address mentioned under point 1 of these terms and conditions.
Items must be returned intact and rolled in their original packaging. The products must not have been used.
Refund of the order will be made within 3 to 10 business days from receipt of the package by Studio Luluche. The amount will be credited to the credit card used for payment.
Professional buyers (companies, legal entities, institutions) do not benefit in principle from the right of withdrawal.
11. Return or exchange of goodies
We do not offer returns or exchanges, but if something is wrong with your order, please let us know by contacting Studio Luluche.
Refunds are only offered to customers who receive the wrong items or damaged items.
12. Defects and legal warranty
The purchaser shall check the condition of the products delivered without delay to exclude obvious defects in material and workmanship as well as transport damage.
If the buyer finds a product defect or damage due to transport, he will inform Studio Luluche in writing (email or mail) within 2 days of receipt of the package. He will document the defect or damage found (photos).
The warranty takes effect on the date of delivery of the item. Are not covered: damage due to poor maintenance, failure to follow the instructions for use, or normal wear and tear.
13. Datas privacy protection
Subject to the provisions to the contrary in these Terms and Conditions, Studio Luluche agrees to use the information provided by the buyer only to process his order and to communicate with him.
All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order (e.g. the carrier or our partner Printful).
The buyer has the right to access and rectify any personal data concerning him/her. To exercise these rights, the user will address to Studio Luluche, justifying his identity.
14. Changes to the Terms and Conditions
Studio Luluche may modify these Terms and Conditions. The version in effect at the time of the order will be deemed authentic in the contractual relationship between the buyer and Studio Luluche.
15. Applicable law and jurisdiction
In the event of a dispute, the GTC in force at the time of purchase shall be used as the legal basis. These GTC are governed by Swiss law, in particular by Articles 184 et seq. of the Swiss Code of Obligations, to the exclusion of any other foreign legislation.
The place of jurisdiction is Lausanne, Switzerland.
Version 2, September 2022